Shipping policy
Below you will find the average delivery time for all our parcels:
Once an order is placed, we take 1 to 3 business days to process it. During the week, this usually takes one business day, but if you place your order on a Friday evening or during the weekend, it may take a little longer.
After your order has been processed, it will be shipped, and delivery takes on average 8 to 12 business days.
We strive to make the ordering and delivery process as smooth as possible for our customers. However, if you have any questions or concerns, please don’t hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.
Placing an Order
Ordering on Luna & Zuri is as simple as possible.
First, go to the product page and add the desired item to your shopping cart by clicking the green or black “Add to Cart”button.
Make sure you have selected the correct variants. If everything looks good, click on “Proceed to Checkout.”
On the information page, you will need to enter your shipping details — please make sure all information is correct.
Once filled in, click on “Continue to Shipping.”
On the Shipping page, you can review your address details. It will also indicate that each shipment is completely free.
As a token of our appreciation to our customers, we always cover the delivery and shipping costs.
You can now proceed by clicking “Proceed to Payment.”
Payment Options
In the payment section, you can choose from several secure payment methods.
All payment options on Lunazuriboutique.com are SSL encrypted, meaning you can always rely on a safe and secure payment environment.
Available payment methods:
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Credit card (AMEX, Mastercard, Maestro, Visa)
Once you’ve selected your preferred payment method, click on “Complete Order.” You’ll be redirected to the chosen payment provider’s page. Follow the on-screen instructions to finalize your order.
In the unlikely event that you experience any issues with your order, you can always contact us for assistance.
Shipping Fees
We cover the shipping fees for every order.
All our products are delivered directly to your doorstep 100% free of charge, with no minimum order quantity required.
Shipping Your Order
Found the perfect outfit or accessory on our site? We understand you want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.
To maintain fair and sustainable prices, we ship orders in bulk batches once our minimum shipment quantity has been reached.
We hope for your understanding and support as we strive to create a fairer and more sustainable world.
Please Note
Like many other online stores, we are currently experiencing high order volumes, and delays may occur due to the COVID-19 situation.
Please keep this in mind when placing your order. We will do our best to ship your package as quickly as possible.
To ensure your order ships today, please contact us by email.
Our service team will be happy to advise you on the best possible solution.