Shipping policy

ORDER PROCESSING & SHIPPING INFORMATION

Once an order is placed, it takes 1 to 3 business days to process the order.

During weekdays, processing usually takes one business day. However, if you place an order on Friday evening or during the weekend, processing may take slightly longer. Once your order has been processed, it will be shipped. Delivery typically takes 5 to 15 business days.

We strive to make the ordering and delivery process as simple and transparent as possible. If you have any questions or concerns, please feel free to contact our customer service team. Below, we explain how your order is placed, processed, and delivered.

Placing an Order

The ordering process at Eleanor Boutique is designed to be as simple as possible.

  1. Visit the product page and add your desired product to the cart by clicking “Add to Cart.”

  2. Ensure you have selected the correct variants (such as size or color).

  3. Click “Proceed to Checkout.”

  4. Enter your shipping address carefully and ensure all details are correct.

  5. Click “Continue to Shipping.”

On the Shipping page, you can review your address details.
Please note that all shipments are completely free of charge. As a token of appreciation, Eleanor Boutique covers all shipping and delivery costs.

Click “Continue to Payment.”

Payment Methods

At checkout, all payment methods are SSL encrypted, ensuring a secure payment environment.

Available payment options include:

  • Klarna (deferred payment)

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

  • PayPal

  • EPS

  • Sofort

After selecting your payment method, click “Complete Order.” You will be redirected to your chosen payment provider to finalize the transaction.

If you encounter any issues during checkout, please contact us and we will be happy to assist you.

Shipping Costs

We cover shipping costs for every order.
All products are delivered directly to your home 100% free of charge.
There is no minimum order quantity required.

Shipping Your Order

Found the perfect item on our website? We understand you want to receive it as soon as possible! That’s why we work hard to process and ship your order promptly.

To keep our prices fair, we consolidate packages and ship them in bulk once our minimum shipment quantity is reached. We appreciate your understanding and your support in helping us operate efficiently and sustainably.

Please note: Due to high order volumes, shipping delays may occasionally occur, especially during busy periods. We kindly ask for your patience and assure you that we will ship your order as quickly as possible.

If you need your order to be shipped urgently, please contact us via email. Our customer service team will do their best to find a suitable solution.

Order Marked as Delivered but Not Received

Once your order has been shipped, you will receive tracking information to monitor the delivery status.

If the carrier confirms that your package has been delivered to the address provided at checkout, the order is considered fulfilled and completed. From that moment, responsibility for the package transfers to the customer.

If your order is marked as delivered but you have not received it, please:

  • Verify the shipping address in your order confirmation

  • Check with neighbors, household members, or building management

  • Contact the carrier directly for further delivery details

While Eleanor Boutique is not responsible for packages that are lost or stolen after confirmed delivery, we understand how frustrating this situation can be. We will gladly assist by providing tracking information and helping you initiate an investigation with the carrier.

Contact Details

Eleanor Boutique
📧 Email: info@eleanor-boutique.com

Estimated Response Time: Within 24 hours

Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday and Sunday: 12:00 PM – 5:00 PM (EST)